Terms of Service

1. Accepting these Terms

You accept these Terms when you tick the box to create an account, or when you tick the box to place an order. We record which version you accepted and when. If you do not agree, do not create an account or buy from us — you are still welcome to read our educational content.

2. Who we are

FEMSTATE is a phase-aligned nutritional supplement system: four formulas designed around the four phases of the menstrual cycle, plus educational content and a personalized recommendation tool. We sell food supplements. We are not a healthcare provider, a pharmacy or a laboratory, and we do not practise medicine.

3. Who can use FEMSTATE

You must be 18 or older to create an account or buy from us. If you are under 18, you may read our content but you may not open an account, and you should talk to a parent, guardian or healthcare professional before taking any supplement.

You are responsible for the accuracy of the information you give us and for keeping your account credentials safe. Tell us promptly if you think someone else has accessed your account.

4. This is not medical advice

All of our content, quiz results, cycle insights and recommendations are for informational and wellness purposes only. They are not medical advice, diagnosis or treatment. These statements have not been evaluated by the Food and Drug Administration, and our products are not intended to diagnose, treat, cure or prevent any disease.

Talk to a qualified healthcare professional before starting any supplement — and especially if you are pregnant, breastfeeding, trying to conceive, taking medication, or living with a medical condition. Never delay or disregard professional medical advice because of something you read here.

5. The quiz and your recommendation

The quiz estimates your current cycle phase from the answers you give and suggests a formula. It is an estimate built on averages: it depends entirely on the accuracy of what you enter, and cycles vary between people and from month to month. It is not a contraceptive method, a fertility tool or a pregnancy test, and must never be used as one.

6. Orders and prices

Prices are shown in US dollars and exclude taxes and shipping unless stated. Payments are processed by Stripe; we never see or store your card number. We may refuse or cancel an order if a product is unavailable, if a price was listed in error, or if we suspect fraud — and if we do, we refund you in full.

7. Subscriptions and automatic renewal

Some of our plans are subscriptions. Before you pay, we show you — on the same screen as the payment button, not behind a link — that the plan renews automatically, the exact amount that will be charged, how often it will be charged, when the first charge happens, any minimum commitment, and how to cancel. You must tick a box to agree to that recurring charge specifically. We keep a record of that agreement.

• It renews until you cancel. We charge the payment method on file at the start of each billing period.
• You can cancel online, at any time, in a few clicks — from your orders page, which opens the Stripe billing portal. You never have to call us, email us or wait for business hours.
• Cancelling stops future charges. It does not refund the period you are already in, and you keep access until that period ends.
• We will tell you before anything changes. If we change the price or what the plan includes, we notify you before the change takes effect, so you can cancel first.
• Annual reminder. If you hold a continuous subscription, we send you a yearly reminder of what you are subscribed to, how much it costs, how often it is charged and how to cancel.

If a plan has a minimum commitment of several months, the full commitment is stated before you pay, and cancelling early does not waive the remaining committed payments unless we say otherwise in that plan's terms.

8. Returns and refunds

If something arrives damaged, incorrect or defective, tell us within 30 days of delivery and we will replace it or refund it. For food-safety reasons we cannot accept the return of a supplement whose seal has been broken, unless it was damaged or defective. You can request a refund from your orders page, or write to us from the contact page. We review each request and tell you the outcome.

9. Acceptable use

Do not misuse the platform: no attempting to access data that is not yours, no interfering with how the service runs, no scraping or automated bulk collection, no reselling our products as your own, and nothing unlawful. We may suspend or close an account that does any of these.

10. Intellectual property

The FEMSTATE name, logo, branding, formulas, content and software belong to us, and you may not copy, republish or redistribute them without our written permission. You keep ownership of anything you submit — your quiz answers, your check-ins, any review you write — and you give us permission to use it to operate and improve the service. If we ever want to quote a review of yours in marketing, we will ask you first.

11. Disclaimer of warranties

The platform and its content are provided as is and as available. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that any particular result will follow from using our products.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you. Nothing here limits any right you have that cannot be limited by law.

12. Limitation of liability

To the maximum extent permitted by law, Femstate LLC is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or data, arising from your use of the platform or reliance on its wellness information. Our total liability for any claim is limited to the greater of the amount you paid us in the twelve months before the claim, or one hundred US dollars.

Nothing in these Terms excludes liability for fraud, for personal injury caused by our negligence, or for anything else that cannot be excluded by law.

13. Indemnity

You agree to hold us harmless from claims brought by a third party that arise out of your breach of these Terms or your misuse of the platform. This does not apply to anything caused by us.

14. Dispute resolution, arbitration and class action waiver

Please read this section carefully — it affects your legal rights. It requires most disputes to go to individual arbitration instead of court, and it waives your right to a jury and to take part in a class action. You can opt out within 30 days and nothing else changes.

First, let's talk. Most problems can be sorted out quickly. Before starting arbitration, you agree to send us a written Notice of Dispute at legal@femstate.me describing the problem and what you want, and we agree to do the same for you. Both of us will try in good faith to resolve it for 60 days. Only if that fails does the rest of this section apply. This step is a precondition, and it pauses any deadline while it runs.

Arbitration. If we cannot resolve it, you and Femstate LLC agree that the dispute will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitrator decides the same claims a court could, and can award the same individual relief. The Federal Arbitration Act governs this section.

Class action waiver. You and we each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of representative proceeding. You and we each waive the right to a trial by jury.

Your right to opt out — 30 days. You may reject this arbitration section by emailing legal@femstate.me with your name, the email on your account and the sentence "I opt out of arbitration", within 30 days of first accepting these Terms. That is all it takes. Opting out affects nothing else: your account, your orders and every other part of these Terms stay exactly the same, and we will not treat you differently for it.

Small claims and injunctions. Either of us may bring an individual claim in small claims court instead, if it qualifies. Either of us may also ask a court to stop infringement or misuse of intellectual property. Nothing in this section prevents you from reporting a matter to a government agency, or bars any claim for public injunctive relief that the law does not allow to be arbitrated.

Many similar cases at once. If 25 or more people bring substantially similar arbitrations against us with the help of the same or coordinated counsel, they will be handled in staged batches of no more than 50 at a time. A small number are heard first, both sides then have a further 60 days to settle the rest using what those first outcomes showed, and only then does the next batch proceed. This exists so that volume alone cannot be used as leverage by either side, and any filing deadline is paused for every case waiting in the queue.

Costs. We pay the arbitration filing and administration fees that the AAA rules assign to us. If the AAA rules would leave you paying a filing fee higher than what it would cost to file the same claim in court, we pay the difference. The arbitration can be held by phone or video, or in writing, or in the county where you live — your choice.

If part of this section fails. If the class action waiver is found unenforceable for a particular claim, then that claim — and only that claim — leaves arbitration and goes to court, while everything else stays in arbitration. If any other part of this section is found unenforceable, the rest still applies.

15. Governing law

These Terms are governed by the laws of the State of Florida and the United States, without regard to conflict-of-law rules. For any dispute not subject to arbitration, the courts located in Miami-Dade County, Florida have jurisdiction. If you are a consumer resident elsewhere, this does not deprive you of the protection of any mandatory consumer law of the place where you live.

16. Changes to these Terms

We may update these Terms as the platform evolves. If a change is material — anything that affects your rights, your money or Section 14 — we will notify you by email or with a clear notice on the site at least 30 days before it takes effect, and you will be asked to accept the new version. Minor corrections take effect when published. If you do not accept a material change, you may close your account and cancel any subscription before it applies.

A change to Section 14 never applies retroactively to a dispute we already knew about, and you get a fresh 30-day opt-out window each time that section changes.

17. Everything else

• If a clause fails, the rest survives. A provision found invalid is severed and the remaining Terms stay in force.
• No waiver. If we do not enforce something straight away, we have not given up the right to enforce it later.
• Assignment. You may not transfer your rights under these Terms. We may transfer ours to a successor if our business is sold or merged, and the Terms continue unchanged.
• Entire agreement. These Terms and the Privacy Policy are the whole agreement between us about the platform.
• Force majeure. Neither of us is liable for a delay caused by something genuinely outside our control.

18. Contact

Femstate LLC, Miami, Florida, USA. Legal notices: legal@femstate.me. Anything else: the contact page.